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Returns Policy Every third party product you buy from Zybernet.net is backed first by the product manufacturer’s warranty. Zybernet.net's 14 day limited warranty against defects, may also apply. Zybernet.net's 15 day limited warranty is a defective exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacture or Zybernet.net Leased merchandise is not eligible for this warranty. Due to licensing,copyright laws, we do not accept returns on opened software.
Zybernet.net will either be exchanged or repaired at our sole discretion within the first 25 days of ownership only. Zybernet.net will assist customers whenever possible in gaining satisfaction with product manufactures. For assistance or to exchange a defective product please call 800-516-5456.
Products returned for exchange must be in new condition, original packaging and include all disks, registration cards, packing materials and other accessories and be received within 30 days of the invoice date. We reserve the right to refuse for return or charge a restocking fee for damaged or incomplete returns.
No returns will be accepted without an RA number issued by Zybernet.net or when the product manufactures or distributors return policies supersede ours.You may return most new, unopened items within 30 days of delivery for a full refund.
We are unable to refund any shipping charges as these are handling by a third partyYou should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
